Frequent asked questions

Please read the frequently asked questions before sending your message in case you find the solution to your query.

How can I control the skateboard?

Acceleration and braking of the skateboard are controlled by an easy-to-use wireless remote control included with the product.

Can I ride an electric skateboard if I do not have experience with a traditional skateboard?

Sure! Our skateboards are designed to be quick to learn and easy to operate.

What is the top speed?

Depending on the power of the motors of each model, the top speed is different, around 20-25 mph. This is a high speed on a skateboard so you should always attend to the advice and recommendations on safety.

What warranty do the products carry?

Electronic products have a two-year guarantee for manufacturing defects in the EU. The warranty does not cover damages for use.

What safety elements are recommended to use?

We recommend using a helmet whenever possible, especially on public roads. We also recommend using other safety elements such as wrist straps, elbow pads and knee pads.

How long can I ride?

It depends a lot on the model’s battery, the weight of the load, inclination and type of floor, but a charge of the battery gives normally 18-25 mile range with regular speed.

How do I know when the skateboard is charged?

The electric charger has a LEDs indicator that will be red during charging and turn green once the battery is fully charged.

How long does it take to charge the battery?

If the battery is completely discharged, our tests at normal room temperature have shown a recharge time of approximately 3-4 hours. Although the charger has an overload protection function, it is not advisable to leave it connected once the charge has been completed. Also, do not let the battery discharge completely. It is convenient to charge the battery every time it is used and at least once a month even if it is not going to be used for a long period of time.

What is the max load for the skateboard?

The limit that we suggest is 120 Kg. Performance will not change much in flat terrain, but heavier riders will record less acceleration and top speed.

How long it takes to reach the top speed?

It depends to a large extent on the user, the terrain conditions, and the way in which it is handled. But in most cases it is in a few seconds time. It is not convenient to ride at full speed for long periods of time.

How much are shipping costs?

For Spain there is no shipping costs for orders above 300€.

Other UE countries have a 30EUR flat rate. For USA and other countries please ask us before making your order.

For any other question fill in the form or send us an email

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